Refund policy

Faulty goods can be returned to Robes4you by the customer we aim to make this process as simple as possible.

Goods can be returned within 7 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item. We recommend using a reliable insured carrier to return the item.

In accordance with the European Directive on Distance Selling, customised goods (i.e. personalised gifts) made according to custom specifications may not be returned unless Robes4you has incorrectly processed them. Incorrectly processed goods will be replaced.